We’ve been visited by two Alienware machines so far; the Aurora 5500 and the Area-51 7500 R3. The Aurora 5500 performed surprisingly well in our evaluation process and received a very respectable overall score. The machine was solid overall and the only major issue we had was that the consumer had to pay a big premium for the Alienware name and design. There was also the landmark event where we were able to actually make the machine smoke.
Out next experience with the Area-51 7500 R3 came at an interesting time since Dell had just acquired Alienware and we were keenly interested to see if anything had changed. The machine remained strong in our performance-based categories, but technical support took a significant nosedive compared to our earlier experience. We ultimately recommended the Area-51 machine, but with reservations given the high price and unimpressive support.
Out next experience with the Area-51 7500 R3 came at an interesting time since Dell had just acquired Alienware and we were keenly interested to see if anything had changed. The machine remained strong in our performance-based categories, but technical support took a significant nosedive compared to our earlier experience. We ultimately recommended the Area-51 machine, but with reservations given the high price and unimpressive support.
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